First Light Hotel

1. Smoking is prohibited in all areas aside from the garden.  There will be a £250 fine for any evidence of smoking in your accommodation.
2. Pets are not permitted on the property. 
3. We are not responsible for damage or loss of personal belongings including food and laundry, or vehicles parked in the car park.
4. Any damages to the room will be charged to your credit card.
5. A damages deposit of £250 for suites and £500 for the cottage will be required
6. Guests use the facilities at their own risk and we are not responsible for personal injuries caused inside or outside the accommodation during the stay.
7. Pakefield is a quiet residential area.  Please respect our neighbours.

CANCELLATIONS

In the event of a cancellation less than 72 hours in advance, the Hotel will retain all accommodation charges. If you wish to cancel your reservation outside of the between 72 hours and 7 days of your arrival you will be refunded 50% of the total of your entire stay. Reservations cancelled in excess of 7 days prior to check in will receive a full refund. We respectfully recommend that holiday/travel insurance is taken out by yourselves to protect you against the possibility of not being able to reach your holiday destination or in the event of a cancellation. Please read our cancellation policy carefully, as it is not common for us to make an exception for it. In order to avoid any misunderstandings, we summarise the following:

• Reservations are fully refundable 7 days prior to check-in.
• Reservations cancelled between 7 days and and 72 hours before check in will receive a 50% refund
• Reservations cancelled 72 hours or less prior to check-in will be charged in full
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TARIFFS

The tariffs, which include VAT, are subject to change without notice.

PAYMENT

We accept most major credit and debit cards excluding American Express and Diner Cards. If the issuer of your payment card refuses to authorise, we will not be able to process your booking and a message will appear informing you of this. The balance of your room rate is taken at booking and any other charges will be payable on departure from the hotel. Please note a pre-authorisation of a damages deposit will be taken from your card when you check in.

CHECK-IN AND CHECK-OUT

Your room will be available from 3.00pm on the day of arrival. Rooms must be vacated by 11.00am. Failure to do so may result in a late departure fee of £20 per hour or part hour being charged.

PETS

Pets are not permitted anywhere on the property.

CANCELLATION BY THE HOTEL

First Light Hotel shall have the right at any time (giving as much notice as possible to the guest) to cancel the reservation in the event the Hotel or any part thereof is closed due to circumstances outside its control, including (without limitation) by reason of fire; flooding; unavailability or interruption of water, fuel, light or any other power supplies; renovations or redecorations, mandatory or voluntary compliance with any direction, request or order of any person having or appearing to have authority (local or national); strikes; lock outs or other labour disputes or shortage of staff.

USE OF THE HOTEL

The customer shall comply with all licensing, health and safety, hygiene and all other regulations relating to the Hotel, as well not cause any physical damages to the premises. Any Hotel property taken will be charged to the credit/debit card upon or after departure.

GENERAL

While the Hotel have taken all responsible steps to ensure that the information contained in brochures, tariffs, leaflets or other advertising or promotional material is accurate, the same shall not be or be deemed to be a representation or warranty of the same. The Hotel reserves the right to alter, substitute, suspend or withdraw any service facility or amenity at any time (with or without notice) and the Customer shall raise no objection in relation thereto.